Call center management on fast forward succeeding in today"s dynamic inbound environment by Brad Cleveland

Cover of: Call center management on fast forward | Brad Cleveland

Published by Call Center Press in Annapolis, Md .

Written in English

Read online

Subjects:

  • Call centers -- Management.

Edition Notes

Includes bibliographical references (p. 253-258) and index.

Book details

StatementBrad Cleveland & Julia Mayben.
ContributionsMayben, Julia.
Classifications
LC ClassificationsHE8788 .C55 1997
The Physical Object
Paginationxv, 281 p. :
Number of Pages281
ID Numbers
Open LibraryOL707172M
ISBN 100965909301
LC Control Number97068740

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ISBN: OCLC Number: Description: xv, pages: illustrations ; 23 cm: Contents: Part 1. The Vibrant Inbound Environment --Chapter ar Challenges, New Opportunities --Chapter Driving Forces in Incoming Call Centers --Part 2.A Planning and Management Framework --Chapter e Level, The Core Value --Chapter 4.

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